An AI front desk for small and medium businesses

The front desk
that stays open
after you lock up.

Lily answers your website chat, day and night, from the facts and policies you approve. Anything she can’t answer, she hands to you by email with a summary.

Get started See how it works

Website chat is available now, set up for you by hand, usually within about a week. Phone answering is coming soon, and every call will open with Lily saying she’s an AI assistant.

Website chat with a dental clinic

06:12

Example chat: what Lily answers while you’re closed.

Visitor

Do you see children? My son is 4 and has never been to a dentist.

Lily

Yes, from age 2. The first visit is a short check-up of about 20 minutes, and a parent stays in the room.

Approved fact

Children seen from age 2. First child visit: about 20 minutes, parent in the room.

Approved by the practice manager · 12 Oct

Answered from an approved fact

How it works

You decide what Lily knows, and she answers from that.

You

  1. 01

    Give her the facts.

    Your hours, services, prices and policies. When we set Lily up, we draft them from your website and documents for you to check.

  2. 02

    You approve every one.

    Lily won’t use a fact until you approve it. Change a fact and her answers change with it.

Lily

  1. 03

    She answers your website chat.

    From your approved facts, in plain language. Phone answering is coming soon.

  2. 04

    Everything else comes to you.

    When a question isn’t covered by a fact you’ve approved, she takes the person’s name, contact details and question, and emails you a summary.

ExampleThe example garage call (Garage tab above), waiting as an ordinary email the next morning. Phone answering is coming soon; chat handovers arrive the same way.

Why

Questions go unanswered when you’re busy or closed.

  • After hours. Evenings, weekends, public holidays.
  • Busy hours. When everyone’s hands are full.
  • Repeat questions. Opening times, prices you publish, where to park, what to bring.

What she answers

Everyday questions, answered from what you approved.

Under each answer is the approved fact it came from. What she can’t answer, she emails to the business. Website chat is available now; the calls show how phone answering will work when it’s ready.

Website chat with a yoga studio

Example
Website chat · Answered by Lily 6 min

I’ve never done yoga, and I have a bad knee. Do you have a class for beginners?

Lily

Yes. Foundations is the beginners’ class, on Tuesdays at 18:00 and Saturdays at 09:00. Mats are provided, and your first class is free. I can’t give advice about injuries, but I can pass your question about your knee to the teachers. What’s your name and email?

Mei Lin, m••@example.com. I’m hoping to start this Saturday.

Thanks, Mei. I’ll send your question to the teachers now.

Approved fact

Foundations (beginners): Tuesday 18:00, Saturday 09:00. Mats provided. First class free. Injury questions go to a teacher.

Approved by the studio owner · 14 Oct

Question emailed to the teachers

Call to a garage

Example
Incoming call · Answered by Lily 0:35

Phone answering is coming soon. This example call is shortened and voiced for this page. When phone answering launches, Lily won’t keep call audio.

Lily

AI assistant Hello, you’ve reached Northgate Motors. I’m Lily, an AI assistant for the garage. How can I help?

Caller

My engine warning light came on this afternoon. Is it safe to drive, and can you look at it this week?

Lily

I can’t say if it’s safe to drive; a mechanic needs to check that. A warning-light check is 45 minutes and 60 dollars, taken off any repair. Shall I ask the workshop to call you about a time?

Caller

Yes please. It’s Tomás.

Lily

Thanks, Tomás. I’ll send your details to the workshop now.

Approved fact

Warning-light check: 45 minutes, $60, taken off any repair. Opens 07:30 weekdays. Never say if a car is safe to drive.

Approved by the owner · 9 Oct

Summary emailed to the workshop

Call to a small hotel

Example
Incoming call · Answered by Lily 0:43

Phone answering is coming soon. This example call is shortened and voiced for this page. When phone answering launches, Lily won’t keep call audio.

Lily

AI assistant Good evening, you’ve reached Linden House. I’m Lily, an AI assistant for the hotel. How can I help?

Caller

I’d like a family room for two adults and two children, the 14th to the 16th of March. Is breakfast included, and what’s the price?

Lily

Breakfast is included with every room. Check-in is from 14:00 and check-out by 10:00. I can’t quote prices or hold rooms, but I can ask the front desk to get back to you. Shall I?

Caller

Yes. It’s Priya Shah. After nine in the morning is best.

Lily

Thanks, Priya. I’ll send your request to the front desk now.

Approved fact

Breakfast included with every room. Check-in from 14:00, check-out by 10:00. Rates and availability: the front desk replies.

Approved by the manager · 6 Oct

Quote request emailed to the front desk

The email you get when she hands over

When Lily can’t answer, she emails the business a summary.

Example Handover · yoga chat, 22:18
From
Lily
To
teachers@example.com

Chat from Mei: new to yoga, asking about a knee injury

Mei chatted on the website at 22:18 on Thursday (6 min).

What she wanted

To start with a beginners’ class, and whether a bad knee will be a problem.

What Lily told her
  • Foundations runs on Tuesdays at 18:00 and Saturdays at 09:00 approved fact
  • Mats are provided and the first class is free approved fact
What Lily didn’t answer
  • Whether the class suits her knee. Lily doesn’t give health advice. She said she’d pass the question to the teachers.
Reply to

Mei Lin · m••@example.com · hoping to start this Saturday

Transcript: linked, kept for 30 days.

Example Handover · garage call, 18:52
From
Lily
To
workshop@example.com

Call from Tomás: engine warning light, wants a check this week

Tomás called at 18:52 on Monday (3 min).

What he wanted

A check this week on an engine warning light, and whether the car is safe to drive meanwhile.

What Lily told him
  • A warning-light check is 45 minutes and $60, taken off any repair approved fact
What Lily didn’t answer
  • Whether the car is safe to drive. She said a mechanic would need to check it.
  • A time for the check. She said she’d pass his details to the workshop.
Call back

Tomás · +•• ••• ••• 214 · wants a time this week

Transcript: linked, kept for 30 days. Call audio is not kept. Lily never calls anyone back on her own.

Example Handover · hotel call, 22:05
From
Lily
To
frontdesk@example.com

Call from Priya: wants a quote for a family room, 14–16 March

Priya called at 22:05 on Tuesday (4 min).

What she wanted

A price for a family room for two adults and two children, 14–16 March, and whether breakfast is included.

What Lily told her
  • Breakfast is included with every room approved fact
  • Check-in is from 14:00, check-out by 10:00 approved fact
What Lily didn’t answer
  • The price and availability for those dates. Lily doesn’t quote rates or hold rooms. She said she’d pass the request to the front desk.
Call back

Priya Shah · +•• ••• ••• 587 · prefers a call after 09:00

Transcript: linked, kept for 30 days. Call audio is not kept. Lily never calls anyone back on her own.

You approve what she says

Lily only uses facts you’ve approved, and each fact shows where it came from.

When we set Lily up, we draft her facts from your website and documents and note where each came from. You approve each fact, edit it, or leave it waiting. When two sources disagree, we flag the clash, and Lily uses neither until you decide.

Facts for a hair salon

Example

  1. Open Tuesday to Saturday, 9:00–18:00. Closed Sunday and Monday.

    Website, Contact page

    Approved

  2. Late opening Thursday until 20:00.

    Website, Home page

    Approved

  3. Women’s cut and blow-dry from €65.

    Price list (PDF)

    Approved

  4. Colour appointments need a patch test at least 48 hours before.

    Website, FAQ

    Approved

  5. Free parking on Elm Lane after 18:00.

    Owner’s note

    Approved

  6. Cancellations with less than 24 hours’ notice are charged 50%.

    Booking confirmation email

    Waiting for approvalLily won’t use this until you approve it.

  7. Gift vouchers are valid for 12 months.

    Website, Gift vouchers page

    Waiting for approvalLily won’t use this until you approve it.

  8. Children’s cuts (under 12): website says €30, price list says €35.

    Website, Services pagePrice list (PDF)

    Sources disagreeLily won’t quote either until you pick one.

For your customers

An answer, or a clear next step.

When you’re busy or closed, your customers still get an answer, or know their question has reached you. They know from the start that they’re talking to an AI assistant, and when Lily can’t help, she takes their details and emails you a summary.

What Lily always does

  • Tells people she’s an AI assistant from the first message, and on every call once phone answering launches.
  • Is built to answer only from facts you’ve approved.
  • Takes details and emails you a summary when she isn’t sure.

What Lily never does

  • Take payments or card details.
  • Change or cancel bookings.
  • Promise refunds, discounts or appointments she can’t confirm.
  • Call anyone back on her own.
Close-up of a customer on a shop-lined street in daylight, reading a chat reply on her phone.

Where we are

What’s ready, and what’s next.

Website chat is available now. Phone answering is coming soon.

  1. Now

    Website chat, set up for your business by hand, usually within about a week.

  2. Coming soonSoon

    Phone answering. Tick the box on the form and we’ll tell you when it’s ready.

  3. Next

    Connections to booking and scheduling systems.

  4. Planned

    Languages other than English.

Pricing

Pricing in US dollars.

Prices exclude tax.

  • Available now

    Chat

    US$129 a month

    • Website chat, answered from your approved facts
    • 300 chats a month
    • Handover summaries by email
    • Phone answering is not included

    More than 300 chats a month by arrangement.

    Get started
  • Phone answering coming soon

    Chat and phone

    US$259 a month

    • Phone calls answered from your approved facts (when phone answering launches)
    • Website chat, answered from your approved facts
    • 300 call minutes and 500 chats a month
    • Extra call minutes US$0.29 each
    • Handover summaries by email

    Phone answering isn’t available to buy yet.

    Tell me when it’s ready
  • What you pay to start

    Setup US$490, charged when you sign up, then your monthly plan.

  • How setup works

    We set Lily up by hand: your facts and policies, your website chat and your handover email. It usually takes about a week, and you approve every fact first.

  • Several locations

    Priced by quote. For businesses with more than one location.

    Ask for a quote
A small shop at dusk, the counter lamp still on and the door sign turning.

Get started with Benvena.

We set Lily up for your business by hand, usually within about a week.

Tell us about your business

It takes about two minutes. Sending opens your email app with your answers filled in.

What happens next

  1. We email you within two business days to set up a time.
  2. We set Lily up with your facts and policies, your website chat and your handover email. You approve every fact.
  3. Lily starts answering your website chat once you’ve approved her facts.

We’ll reply here.

Add details (optional)website, booking tool, phone, a note

Include country code.

We’ll only use these details to reply about Benvena. Write to contact@jola.com.au to have them deleted.

FAQ

Questions people ask before they start.

When can I start?

Now. Fill in the form and we’ll email you within two business days to set up a time. We set Lily up for your business by hand: your facts and policies, your website chat and your handover email. That usually takes about a week, and Lily starts answering once you’ve approved her facts.

Can Lily answer my phone?

Not yet. Phone answering is coming soon. Tick the phone answering box on the form and we’ll tell you when it launches.

Will people know they’re talking to an AI?

Yes. The chat window labels Lily as an AI assistant, and when phone answering launches, every call will open with Lily saying she is an AI assistant. We don’t think a customer should have to guess.

What do I need to give you?

Your website, if you have one, and the documents customers ask about, such as price lists, menus and policies. We turn them into facts for Lily, and you approve each one before she uses it.

Which countries and languages does Lily work in?

Website chat works for businesses in any country. Lily answers in English; other languages are planned, one at a time. Tell us your country on the form, and add your customers’ language in the note if it isn’t English.

Can Lily take bookings or payments?

No. Lily never takes payments or card details, and she doesn’t change or cancel bookings. Connections to booking and scheduling systems are next on our list. Until then, when someone wants to book, Lily takes their details and emails you so you can confirm.

What if she gets something wrong?

She can. Lily answers only from facts you’ve approved, and when she isn’t sure she says so and passes the question to you. She won’t promise refunds, discounts or appointments she can’t confirm. If an answer looks wrong, check the fact behind it: fix the fact once and her answers change with it. Tell us too, so we can look at what happened. Every conversation has a written transcript you can review for 30 days.

What happens to conversations? What about privacy?

Lily keeps a written transcript of each chat for 30 days so you can review it. When phone answering launches, calls will work the same way: a transcript, and no call audio kept. Benvena and Lily are made by Jola Pty Ltd in Australia; write to contact@jola.com.au with any privacy question.

What does it cost?

In US dollars, excluding tax: Chat is US$129 a month for 300 chats, with more by arrangement. Setup is US$490, charged when you sign up. Chat and phone will be US$259 a month for 300 call minutes and 500 chats, with extra call minutes at US$0.29 each, once phone answering is ready. Several locations are priced by quote.